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First you need to sign-up. Click the "Login" icon in the top right-hand corner of WeRentFashion.com homepage and select "Not Registered Yet?" Submit the form with the required details then head to your email account and click on the link in the verification email. Next complete your profile with location, description and your photo (only shop owners may upload a logo). This helps Sellers approve you to rent their items.

Browse or search to select an item. On the product page choose the Start Date (the day your rental will arrive), and the Return Date (the day your rental will be collected), then click "Rent Now". Ensure the Start Date is a few days before any specific event to which you wish to wear the item, to allow for unexpected delays. Once you're ready to checkout, select "Go To Cart". Choose a delivery method, then provide your address and payment details to complete the order. Visit your account dashboard and check your email for real-time status updates.

Rental periods start from a minimum of 4 days and extend to as long as the limit set by the Seller. If you would like a longer or shorter period than this the Seller may be willing to discuss a special arrangement. You should receive the item by the rental Start Date and you must return it on the rental Return Date shown in your account dashboard. For example, a rental for 1st - 7th June will arrive by June 1st and must be returned on June 7th at the latest.

Shipping costs vary according to the policy of each Seller and courier selection.

Many Sellers have back-to-back rentals, so when an item is returned late the following rental has to be cancelled at the last minute. This causes a lot of distress, with the next renter often becoming angry and upset, leaving them with a negative impression of WRF. It also results in a loss of income for the Seller and potentially negative reviews. It's therefore vital that you return your rental on time by the Return Date displayed in your account dashboard to prevent these issues and avoid late penalty charges. Please be kind to your fellow renter!

You will be notified in your We Rent Fashion account dashboard and by email when the Seller has received your return. It's vital you complete the Return Form with the return tracking number as soon as your return is collected /dropped-off so that the Seller knows it's inbound.

If an item doesn't fit, please contact the Seller immediately and within 24 hours (always check your rental on the day it arrives). No changes can be made once the Replacement Period Expired notice is displayed in your account. The Seller may be able to provide a replacement, but this is not guaranteed and additional charges may apply. To be eligible for exchange or credit the item must be unworn and undamaged, with proof of return shipping including tracking information sent to the Seller within the 24 hour Replacement Period. Any refunds due to to fit will be credited to your WRF Wallet (minus delivery and security deposit). Please note that this Fit Policy is not applicable to accessories.

Do not wash items. The Seller will carry out professional cleaning. All items should arrive to you as described by the Seller. If there are any marks on the garment it should be noted on the listing. If the item arrives with any marks or flaws not highlighted by the Seller, please send clear photos of the issue to the Seller on the day the item arrives before the Replacement Period expires.

The Rental Security Deposit for each item varies and is determined by the Seller. This deposit is refunded in full to your WRF Wallet if the item is returned in good condition. The Security Deposit is necessary to help protect the seller in case the item is returned late or has to be repaired or replaced. The Rental Security Deposit generally increases in line with the value of the product. Although the Managed by WRF shop endeavours to keep this deposit very small, we encourage renters to understand that smaller Sellers may need to request a higher deposit.

It is strictly forbidden to make any kind of alteration whatsoever to any rental item. Whether it’s raising a hem or taking in a waist, no alterations are to be made, however slight or impermanent they may seem. This includes pinning, stitching, affixing accessories like brooches, dying, cutting, altering the size and similar acts. If you make any kind of alteration to an item you will be expected to purchase it and will be charged its "Buy Now" price, minus the rental fee already paid (excluding shipping). We Rent Fashion has no control over and cannot reverse any different terms agreed between the Renter and Seller.

All payments on We Rent Fashion are securely and confidentially processed by International financial services company, Stripe Inc., a certified Level 1 PCI Service Provider (the highest security level there is). Stripe is the second largest electronic payment processor in the world and processes hundreds of billions of transactions every year. Your card number is encrypted with the highest grade AES-256 encryption and never stored on WeRentFashion.com

For everyone's safety, all communications and payments between Renters/Buyers and Sellers must carried out within the We Rent Fashion platform. As stated in the We Rent Fashion Terms of Service, use of the website and/or mobile app indicates your agreement to this policy. Breaking this rule results in an automatic ban. If a request is made to make or receive a payment without going through the We Rent Fashion platform, we advise that you immediately report the incident to WRF support. Please note that we are unable to assist with any transactions that violate this rule as we will have no records of the interaction; consequently all items, payments and payment details involved will not be protected.